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Refund Policy

Understanding our commitment to your satisfaction and our comprehensive refund procedures for gobirazentaq's corporate finance services

Overview of Our Refund Policy

At gobirazentaq, we stand behind the quality of our corporate finance training and analytical services. Our refund policy reflects our commitment to delivering exceptional value while maintaining fair business practices. We understand that circumstances change, and we've designed our refund process to be transparent and straightforward.

All refund requests must be submitted within the specified timeframes outlined below. We process refunds according to the original payment method used for your purchase.

Eligibility Criteria

  1. Full refunds are available for learning program cancellations made within 14 days of enrollment and before accessing more than 20% of course materials
  2. Consulting services can be refunded if cancelled within 48 hours of booking and before the scheduled session begins
  3. Digital resources and downloadable materials are eligible for refund within 7 days if technical issues prevent access
  4. Monthly subscriptions can be cancelled anytime with refunds prorated to the unused portion of the billing period
  5. Annual subscriptions offer full refunds when cancelled within 30 days of purchase

Refund Process Timeline

Step-by-Step Refund Process

1
Submit Refund Request
Contact our support team at info@gobirazentaq.sbs with your order details and reason for refund. Include your purchase date and transaction reference.
2
Request Review (2-3 business days)
Our team reviews your request against our policy criteria and may contact you for additional information or clarification.
3
Approval Notification (1 business day)
You'll receive email confirmation once your refund is approved, including the expected processing timeframe.
4
Payment Processing (5-10 business days)
Refunds are processed back to your original payment method. Bank processing times may vary depending on your financial institution.

Service-Specific Refund Terms

Service Type Refund Window Conditions
Learning Programs 14 days Less than 20% course completion
One-on-One Consulting 48 hours Before scheduled session
Digital Resources 7 days Technical access issues only
Monthly Subscriptions Anytime Prorated to unused days
Annual Subscriptions 30 days Full refund within window

Payment Method Considerations

Credit card refunds typically appear within 5-10 business days, though your bank may require additional processing time. PayPal refunds are usually instant once processed on our end. Bank transfers may take 7-14 business days depending on your financial institution's policies.

For international payments, currency conversion rates at the time of refund may differ from the original transaction. We process refunds in the same currency as your original payment whenever possible.

Important Notice

This refund policy was last updated in January 2025. We reserve the right to modify these terms with 30 days' written notice to active customers. Completed services, fully accessed digital content, and custom consulting work delivered as agreed are not eligible for refunds.

Need Help with Your Refund?

Our customer support team is ready to assist with your refund request

Email: info@gobirazentaq.sbs

Phone: +44 7817 881881

Address: Wales High School/Storth La, Storth Ln, Kiveton Park, Sheffield S26 5QQ, United Kingdom